Shipping and delivery policy
DELIVERY WITHIN 3-4 DAYS
Items can be exchanged. No refunds.
Exchanges must be made within a maximum of 15 days from the date of purchase.
IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE: SEND AN EMAIL INDICATING THE EXCHANGE YOU WOULD LIKE TO MAKE TO firstname.lastname@example.org
MAKE SURE TO INCLUDE:
* YOUR NAME, ADDRESS (complete delivery information).
* The exchange you wish to make: the model you have and model you want to receive.
THIS PROCEDURE MUST BE COMPLETED BY EMAIL.
MUST RETURN THE ITEM IN PERFECT CONDITION, NOT USED, HANDLED OR WASHED
TO: PJ BARCELONA ATELIER RAMBLA N. 26 BAJOS SANTA PERPETUA DE MOGODA 08130 BARCELONA, SPAIN
THE ITEM WILL BE REVIEWED UPON RECEIPT AND YOU WILL BE NOTIFIED OF THE DISPATCH OF YOUR NEW ITEM VIA EMAIL. EXCHANGED ITEMS WILL BE DELIVERED WITHIN 24 TO 74 HOURS.
* ALL SHIPPING COSTS, IN BOTH DIRECTIONS, ARE TO BE PAID BY THE CUSTOMER FOR INTERNATIONAL EXCHANGES. THE SAME PROCEDURE IS USED FOR NATIONAL DELIVERIES. 1. SEND EMAIL TO INFO@PJBARCELONA.COM 2. SEND PACKAGE TO ATELIER PJ BARCELONA 3. WE WILL SEND THE NEW ITEM AND THE SHIPPING COST, WHICH WILL VARY DEPENDING ON THE COUNTRY, WILL BE DUE CASH ON DELIVERY.
* PJ BARCELONA will send the first exchange (once we receive the item you wish to exchange) completely free of charge.
* If the customer wants to make a second exchange (in other words, exchange the same item a second time) and during sales periods, shipping costs in both directions will be paid by the customer. A cash on delivery charge of five euros will be applied when the item is delivered the second time or the first time during sales periods, and the customer will be responsible for paying the exact amount of five euros in cash to the delivery person. Delivery people do not carry change.